Support Services

Select the service level they have chosen if not applicable to one of their products

Support Retainer 1 (Monthly)
  • 1 hour p/month of online support
  • Live online shared screen
  • Fast response time
  • 1 on 1 problem solving
  • Additional support (>1 hour)
    * charged at $29 p/hour
  • Support Retainer 2 (Monthly)
  • 2 hours p/month of online support
  • Live online shared screen
  • Fast response time
  • 1 on 1 problem solving
  • Additional support (>2hours)
    *charged at $27p/hour
  • Support Retainer 3 (Monthly)
  • 3 hours p/month of online support
  • Live online shared screen
  • Fast response time
  • 1 on 1 problem solving
  • Additional support (>3hours)
    *charged at $25 p/hour
  • Technical Support 1 (Hourly)
    Simple updates e.g.
    new website page,
    website changes,
    analytics update etc.
    Technical Support 2 (Hourly)
    Staff training, dashboard
    builds, integrations of
    existing platforms, new
    section of a website that
    is more complex than a
    simple page.
    Technical Support 3 (Hourly)
    Software development, app
    development, system
    integrations etc.
    Technical Support 4 - Microsoft Business Central Custom Development (Hourly)
    Unlock the full power of Microsoft Business Central with tailored custom development. We create bespoke solutions that perfectly fit your unique business processes, eliminate manual workarounds, and boost efficiency. From complex integrations to specialized functionalities, we transform your ERP into a competitive advantage. Get a free consultation today!
    Server Management (Monthly)
    3 hours maintenance and diagnostics of servers for reliable operation and optimal performance.

    Additional support (>3hrs) charged at $55 p/hr.
    Managed Services (per user) - Office Suite & Email
    Managed Workspace, Microsoft, Business Email & cPanel Email
  • User Management - Creation, deletion, password resets, and data migration.
  • Security Enhancements - Annual forensic audits and security checks to safeguard your accounts.
  • Custom Services - Additional billable services such as OU creation and expanded role management.
  • Managed Services (per user) - Security & Backup Services
    Managed Acronis, RADMARC & RADSPY
  • System and Security Checks - Routine system checks, backup verification, and threat management
  • Proactive Issue Resolution - If a backup fails, we rerun it and resolve persistent issues by contacting the user.
  • Threat Management - Identify and mitigate threats, with detailed monthly reports on actions taken.